Designing

This is where we keep ideas on process innovation – i.e. Six Sigma, Lean, and more.

Topics:

1.  Two great primers on lean and six sigma from the folks at Mekong Capital.

2.  The best online book on the concepts of lean, “Going Lean“,  from Cardiff Business School.

1.  Large System Failures and the frameworks for improving large systems – i.e. bank customer experience.